Terms of Service

About DAHAB

DAHAB is an online jewelry brand based in Pakistan, offering jewelry for everyday styling, festive occasions, and special moments.

We aim to provide a smooth and transparent shopping experience through accurate product information, clear policies, and customer support.

For questions about these terms or an order, please contact us through our official support channels listed on our website.

Use of Our Website

By using DAHAB.PK, you agree to:

• Provide accurate and complete information when placing an order.
• Use our website only for lawful purposes.
• Avoid fraudulent orders, unauthorized transactions, or attempts to disrupt our website.
• Refrain from copying, reproducing, distributing, or commercially using our website content without permission.
• Ensure that the contact and delivery details you provide are correct and up to date.

We reserve the right to investigate suspected fraudulent activity and take reasonable action to protect our business, customers, and website, subject to applicable law.

Product Information and Descriptions

We make reasonable efforts to display our jewelry accurately, including product photographs, descriptions, colors, sizes, materials, and prices.

However, please note that:

• Colors may appear slightly different depending on your screen, device, and display settings.
• Small variations in appearance may occur due to lighting, photography, or the characteristics of individual materials.
• Product dimensions, sizes, and other specifications are provided to help you make an informed purchase.
• Artificial jewelry may contain plated metals, decorative stones, pearls, beads, or other materials, as described on the relevant product page.

Please review the product description and available size options carefully before placing your order. If you need assistance, contact DAHAB Support before purchasing.

We do not intentionally misrepresent our products. Nothing in these terms removes any rights you may have under applicable consumer-protection laws.

Product Availability

All products are subject to availability.

We make reasonable efforts to keep our website updated, but an item may become unavailable after you place an order because of stock discrepancies or other operational issues.

If an ordered product becomes unavailable, we will contact you to discuss the available options. Where we cannot fulfil an order, we may cancel the affected order and notify you.

Product availability, prices, designs, and collections may change from time to time. Changes to a product listing will not override rights or obligations that have already arisen under applicable law.

Prices and Pricing Errors

All prices displayed on DAHAB.PK are stated in Pakistani Rupees (PKR), unless otherwise specified.

Our listed prices and delivery charges are intended to be accurate and transparent. The applicable product price and delivery charge will be displayed during checkout.

If we discover a genuine pricing, product-description, or listing error before dispatch, we may contact you to explain the issue or cancel the affected order, as appropriate and subject to applicable law.

We will not silently substitute a different product or charge an undisclosed amount. If an order is cancelled because of an error, we will notify you and explain the next steps.

Any changes to product prices apply prospectively and do not automatically change the agreed price of an order already accepted.

Orders and Order Acceptance

When you place an order on DAHAB.PK, you submit a request to purchase the selected products.

After receiving your order, we may contact you to confirm your order details, phone number, delivery address, product selection, and availability.

An order confirmation message or email acknowledges receipt of your order but does not necessarily mean that the order has been dispatched or finally accepted.

DAHAB reserves the right to decline or cancel an order for legitimate reasons, including:

• The product is unavailable.
• Material errors affect the listing or price.
• Delivery information is incomplete or cannot be verified.
• The order appears fraudulent or involves suspected misuse of the website.
• Delivery to the requested location cannot reasonably be arranged.

Where an order is cancelled, we will notify you. Any applicable refund or other remedy will be handled in accordance with the payment arrangement and applicable law.

Payment Methods

DAHAB currently offers Cash on Delivery (COD).

Under COD, payment is due when the order is delivered, subject to the courier’s applicable procedures.

Please ensure that the person receiving your parcel is prepared to pay the confirmed order total and any disclosed delivery charges.

Our available payment methods may change in the future. If additional methods are introduced, the applicable details will be displayed on our website.

Order Cancellation

You may request cancellation before your order has been dispatched.

To request a cancellation, contact DAHAB Support as soon as possible and provide your order number and registered contact details.

Once an order has been dispatched or handed over to the courier, we may not be able to stop the shipment or process a cancellation through our normal order-handling process.

If your order has already been dispatched, please contact us for guidance. Any available remedy will depend on the circumstances and applicable law.

Shipping and Delivery

DAHAB currently delivers within Pakistan through Leopards Courier.

Order Dispatch

We aim to dispatch orders within 24 hours of order confirmation, subject to product availability, verification of order details, and operational circumstances.

Estimated Delivery Times

Delivery times depend on your destination and the courier’s service route.

• Major cities: approximately 1–2 business days.
• Other cities and remote areas: approximately 3–5 business days or longer.

These are estimates, not guaranteed delivery dates. Weather conditions, public holidays, courier delays, incorrect addresses, and other circumstances may affect delivery.

Delivery Charges

• Free delivery: Orders above PKR 2,500.
• Standard delivery: PKR 200 for orders below PKR 2,500.

The applicable delivery charge will be shown at checkout. DAHAB may update its shipping rates for future orders, subject to applicable law and transparent disclosure.

Customer Responsibilities

Please provide a complete and accurate delivery address, a working phone number, and any necessary delivery instructions.

If a delivery attempt fails, the courier may arrange another attempt or return the parcel to DAHAB, depending on its procedures.

If you experience a delivery problem, contact DAHAB Support with your order number so we can assist you.

Order Tracking

Once your order has been dispatched, tracking details will be provided where available.

You can check your order status through our order-tracking page:

Track your order ↗

Tracking updates depend on information supplied by the courier and may not appear immediately after dispatch.

If your tracking information is unavailable or your parcel appears delayed, please contact our support team.

Returns and Exchanges

Our Returns & Exchange Policy forms part of these Terms of Service.

DAHAB accepts eligible replacement or exchange requests for the following reasons:

• You received the wrong product.
• You received the wrong size.
• Your product arrived damaged or broken.

Requesting an Exchange

Please contact DAHAB within 2 days of receiving your parcel through WhatsApp or our contact form.

Include the following information:

• Your order number.
• A brief explanation of the issue.
• Clear photographs or a short video showing the problem.

Our team will review your request and let you know the next steps.

Conditions for Exchanges

To qualify under our stated exchange policy, the product must be unused and returned in its original DAHAB packaging. The item may be inspected after it is received.

Once an exchange is approved and the returned product has been received and inspected, DAHAB will arrange the replacement in accordance with the applicable policy.

For approved exchanges covered by our policy, no additional replacement charges will be applied to the customer.

Change of Mind

DAHAB does not ordinarily accept returns or exchanges solely because a customer changes their mind, dislikes a product, or prefers a different style.

However, nothing in this policy excludes a remedy that is required by applicable law, including where a product is defective, misrepresented, or otherwise covered by a legal consumer right.

For complete details, please read our Returns & Exchange Policy ↗ on DAHAB.PK.

Jewelry Care and Product Longevity

DAHAB jewelry is designed for everyday styling and special occasions. Like other artificial and plated jewelry, its appearance and finish may change over time depending on its materials, usage, and exposure to environmental conditions.

To help preserve your jewelry:

• Remove jewelry before showering, swimming, exercising, or washing dishes.
• Apply perfume, lotion, and hairspray before putting on your jewelry.
• Avoid prolonged exposure to moisture, sweat, chemicals, and direct sunlight.
• Wipe jewelry gently with a soft, dry cloth after wearing.
• Store each piece separately in a cool, dry place.

Please refer to our Jewelry Care guide ↗ for further instructions.

Normal wear, improper storage, exposure to chemicals, or failure to follow care instructions may affect a product’s appearance. These factors will be considered when assessing a particular issue, but they do not automatically exclude any rights available to you under applicable law.

Intellectual Property

All content published on DAHAB.PK, including our brand name, logo, product photographs, designs, graphics, written descriptions, website layout, and other original materials, is owned by DAHAB or used with appropriate authorization.

You may browse our website and use its content for personal, non-commercial shopping purposes.

You may not reproduce, modify, distribute, publish, or commercially exploit our content without prior written permission from the relevant rights holder, except where permitted by law.

Unauthorized use of our intellectual property may result in appropriate legal action.

Promotions, Discounts, and Offers

DAHAB may offer promotional codes, discounts, limited-time offers, or special campaigns.

Unless otherwise stated in the relevant promotion:

• Offers apply only during their specified validity period.
• Certain offers may be limited to selected products or customers.
• Discounts may not be combined with other promotions.
• Offers cannot be exchanged for cash.
• Promotional terms will be disclosed where applicable.

DAHAB may correct errors in promotional listings and discontinue or modify offers for future purchases, subject to applicable law and any obligations already incurred.

Third-Party Services and Links

Our website may contain links to third-party websites or use external services, including courier tracking and social media platforms.

These services are operated independently and may have their own terms, privacy practices, and policies.

DAHAB is not responsible for the content or policies of independent third-party websites. However, this provision does not exclude any responsibility that applicable law places on DAHAB for its own actions or obligations.

Privacy and Personal Information

When you place an order or contact us, we may collect information such as your name, phone number, delivery address, order details, and communications with our support team.

We use relevant information to:

• Process and fulfil orders.
• Arrange shipping and delivery.
• Confirm order details and communicate updates.
• Respond to customer enquiries and exchange requests.
• Maintain business records and help prevent fraud.
• Meet applicable legal obligations.

We may share the information necessary to fulfil your order with service providers, such as Leopards Courier.

We handle personal information in accordance with our Privacy Policy and applicable law.

Please read our Privacy Policy ↗ to understand how your information is collected, used, retained, and protected.

Website Availability and Security

We aim to keep DAHAB.PK accessible and functioning properly. However, website access may occasionally be interrupted because of maintenance, technical issues, hosting problems, or circumstances beyond our reasonable control.

We may update, maintain, or modify website features to improve our services.

You must not attempt to gain unauthorized access to our website, interfere with its operation, introduce malicious software, or misuse its systems.

Nothing in this section guarantees uninterrupted website access or removes obligations imposed on DAHAB by applicable law.

Limitation of Liability

To the extent permitted by applicable law, DAHAB is not responsible for indirect or consequential losses arising from circumstances outside our reasonable control, such as third-party courier delays or temporary website interruptions.

We will make reasonable efforts to address problems relating to our products, orders, and services.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including any non-excludable consumer rights or remedies relating to defective, misrepresented, or incorrectly supplied products.

Changes to These Terms

DAHAB may update these Terms of Service from time to time to reflect changes in our business practices, website features, products, or legal requirements.

The latest version will be published on this page with its updated date.

Changes will generally apply to future website use and orders. Any change affecting an existing order will be subject to applicable law and the rights and obligations already established for that order.

We encourage customers to review this page periodically.

Governing Law and Disputes

These Terms of Service are governed by the applicable laws of Pakistan.

If you have a concern about an order, product, or service, please contact DAHAB Support first so we can attempt to resolve the matter fairly and promptly.

If a dispute cannot be resolved through customer support, it may be referred to the appropriate forum or authority with jurisdiction under applicable law.

Nothing in these terms prevents a customer from exercising a statutory right or seeking a remedy available under applicable consumer-protection legislation.