Returns & Exchanges

Return & Exchange Eligibility

To maintain our quality standards and ensure fairness for all customers, returns and exchanges are subject to the following conditions:

• The item must be unused, unworn, and in its original condition.
• The jewellery must be returned with its original packaging and any accessories supplied with the order.
• The item must not show signs of wear, damage caused after delivery, alteration, or improper handling.
• Your return or exchange request must be submitted within our specified request period.

Items that do not meet these conditions may not be eligible for an exchange or return.

Damaged, Defective, or Incorrect Items

Your satisfaction matters to us. If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please provide:

• Your order number.
• Clear photographs or a short video showing the issue.
• A brief description of the problem.

Our team will review your request and guide you through the next steps. Once the issue is verified, we will communicate the available resolution in accordance with our policy.

Please retain the original packaging until your request has been resolved.

Exchanges

If you would like to exchange an eligible item, please contact us within the applicable exchange period.

Exchanges are subject to product availability and approval. If your requested replacement is unavailable, our team will discuss the available alternatives with you.

Please do not send an item back before receiving instructions from our team.

Items That May Not Be Eligible

For hygiene, quality-control, and product-condition reasons, certain items may be excluded from returns or exchanges, subject to applicable consumer protection requirements.

Items that may be ineligible include:

• Jewellery that has been worn, used, altered, or damaged after delivery.
• Items returned without their original packaging, where that packaging is required for verification or safe handling.
• Items reported outside the applicable request period, except where a longer period is required by law.

Any exclusions will be applied fairly and in accordance with applicable law.

Return & Exchange Shipping

Please contact our team before arranging a return or exchange so we can provide the correct instructions.

Responsibility for return shipping costs will depend on the reason for the request and our confirmed policy. Where an issue results from an incorrect, damaged, or defective item supplied by DAHAB, we will explain the appropriate resolution and any shipping arrangements.

Please keep your courier receipt or tracking details until your request is complete.

Refunds

Refund eligibility depends on the circumstances of the request and the applicable terms of sale.

If a refund is approved, our team will confirm the refund method and expected processing time. The time it takes for the amount to appear in your account may depend on your bank, payment provider, or payment method.

Any refund exclusions or limitations will be subject to applicable consumer protection requirements.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests are subject to the order’s processing and dispatch status. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return or exchange terms will apply.

How to Request a Return or Exchange

To request assistance with an order, contact DAHAB through our official customer support channels.

Please include:

• Your order number.
• The item concerned.
• A clear explanation of your request.
• Photographs or a short video, where the item is damaged, defective, or incorrect.

Our team will review your request and explain the next steps.

Contact Us

Have a question about a return or exchange? We’re happy to help.