Privacy Policy

Who We Are

DAHAB is an online jewelry brand based in Pakistan, offering jewelry for everyday styling, festive occasions, and special moments.

Throughout this policy, “DAHAB,” “we,” “us,” and “our” refer to the DAHAB online jewelry business operating through DAHAB.PK.

For privacy-related questions or requests, you can contact us through the official support channels listed at the end of this page.

Information We Collect

We collect only the information reasonably necessary to operate our website, process orders, provide customer support, and improve our services.

A. Personal Information You Provide

When you place an order, contact us, or interact with our website, we may collect:

• Contact information: Your name, phone number, email address, and delivery address.
• Order information: Products purchased, selected sizes or variants, order number, order status, and delivery instructions.
• Customer support information: Messages, photographs, videos, and other information you provide when asking a question or requesting an exchange.
• Account information: Login details and account-related information if you choose to create an account on our website.
• Marketing preferences: Your preferences regarding promotional messages, where applicable.

Please provide accurate information so we can process your orders and communicate with you effectively.

B. Information Collected Automatically

When you visit DAHAB.PK, certain information may be collected automatically through your browser, website hosting environment, or enabled website technologies.

Depending on the services configured on our website, this information may include:

• IP address and approximate location derived from it.
• Browser type, device type, and operating system.
• Pages visited, links clicked, and time spent on our website.
• Referring website or traffic source.
• Website performance, error logs, and security-related information.

We use this information where necessary to maintain website functionality, understand visitor activity, troubleshoot technical issues, and protect our website against misuse.

C. Cookies and Similar Technologies

DAHAB.PK may use cookies and similar technologies to support essential website functions, remember preferences, understand website performance, and measure marketing effectiveness where applicable.

Cookies may be used for:

• Maintaining shopping cart functionality.
• Remembering certain website preferences.
• Understanding how visitors use our website.
• Measuring advertising or campaign performance, if such tools are enabled.
• Supporting website security and fraud prevention.

You can manage cookies through your browser settings. Blocking certain cookies may affect website features, including shopping cart or checkout functionality.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

How We Use Your Information

DAHAB may use your personal information for the following purposes:

Order Processing and Fulfilment

• To receive and process your orders.
• To confirm your order details and Cash on Delivery arrangements.
• To prepare and dispatch your products.
• To arrange delivery through Leopards Courier.
• To provide order confirmations, tracking details, and delivery updates.

Customer Support

• To answer questions about our products, sizes, materials, and care instructions.
• To help resolve delivery issues.
• To review and process eligible return or exchange requests.
• To communicate with you about order-related problems.

Website Operations

• To maintain and improve website functionality.
• To understand website traffic and visitor behaviour where analytics are enabled.
• To identify technical problems and improve the shopping experience.
• To detect suspected fraud, unauthorized activity, or misuse of our services.

Legal and Business Requirements

• To maintain appropriate business and transaction records.
• To comply with applicable legal obligations.
• To establish, exercise, or defend legal claims where necessary.
• To protect the rights, property, and security of DAHAB and its customers.

Marketing Communications

If you choose to receive promotional communications, we may use your contact details to send information about new collections, special offers, and relevant updates.

You can opt out of promotional communications at any time using the unsubscribe option where available or by contacting DAHAB Support.

Order confirmations, delivery updates, and other essential service communications may still be sent when necessary to fulfil your order or provide a requested service.

Cash on Delivery and Payment Information

DAHAB currently offers Cash on Delivery (COD).

When you place a COD order, we use your order and contact details to confirm the purchase, arrange dispatch, and facilitate delivery and collection of payment.

We do not require you to provide online card details to place a standard COD order through our current payment arrangement.

If DAHAB introduces additional payment methods in the future, payment information may be processed by the relevant payment service provider in accordance with its privacy and security practices. Any applicable changes to our data practices will be reflected in this policy.

When We Share Your Information

We do not sell your personal information to third parties.

However, we may share relevant information with trusted service providers when reasonably necessary to operate our business, fulfil orders, or provide services.

A. Leopards Courier

We share the information necessary for delivery with Leopards Courier, which may include:

• Customer name.
• Delivery address.
• Contact phone number.
• Parcel and shipment details.
• Order information needed for delivery and Cash on Delivery processing.

This information enables the courier to transport your parcel, contact you regarding delivery, and process applicable COD arrangements.

B. Website Hosting and Technical Service Providers

We may share or permit access to relevant information through website hosting providers, technical support services, security tools, and other service providers that help operate DAHAB.PK.

C. Analytics and Marketing Providers

If we use website analytics, advertising, or marketing tools, certain website activity or device information may be processed by the providers of those services.

The information shared will depend on the tools actually enabled on our website and the applicable privacy settings and consent requirements.

D. Legal and Regulatory Authorities

We may disclose information where required by law, a valid legal process, or a lawful request from a competent authority.

We may also disclose relevant information when reasonably necessary to investigate suspected fraud, protect our legal rights, or address security concerns, subject to applicable law.

We expect service providers handling personal information on our behalf to use it only for authorized purposes and to apply appropriate safeguards.

How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.

Retention periods may depend on the type of information and why it was collected.

For example:

• Order and transaction records: Retained as necessary for business administration, customer support, accounting, and applicable legal obligations.
• Customer support communications: Retained for as long as needed to address enquiries, resolve disputes, and maintain relevant records.
• Technical and security information: Retained for a period appropriate to website operations, security, and troubleshooting.
• Marketing preferences: Retained as necessary to respect your communication preferences and maintain relevant records.

When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable law and legitimate recordkeeping requirements.

How We Protect Your Information

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

Depending on our website configuration and operational requirements, these measures may include access controls, secure website connections, restricted access to customer records, and technical security measures.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You should avoid sharing sensitive information unnecessarily through public channels. If you believe your information has been compromised in connection with DAHAB, please contact us promptly.

Your Privacy Rights and Choices

Subject to applicable law, you may have the right to:

• Request information about the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of personal information where deletion is legally permissible.
• Withdraw consent for processing activities that rely on your consent.
• Opt out of promotional communications.
• Raise a concern about how your information is handled.

Some information may need to be retained to fulfil an order, maintain legally required records, resolve disputes, or comply with applicable law.

To submit a privacy request, contact DAHAB using the details at the end of this policy. We may ask you to verify your identity before responding to a request involving personal information.

We will review and respond to requests in accordance with applicable legal requirements.

Children’s Privacy

DAHAB.PK is an online shopping website intended for general customers and is not specifically designed to collect personal information from children.

If you are a parent or legal guardian and believe that a child has provided personal information to us inappropriately, please contact us.

Where appropriate and legally permissible, we will review the matter and take reasonable steps to address it.

Third-Party Websites and Services

Our website may contain links to third-party websites or services, including courier tracking pages and social media platforms.

When you visit an external website, that website’s own privacy policy and terms may apply.

DAHAB does not control the privacy practices of independent third parties. We encourage you to review their policies before providing personal information.

Our inclusion of an external link does not necessarily mean that DAHAB endorses every aspect of that website or its practices.

Social Media and Customer Communications

If you contact DAHAB through Instagram, WhatsApp, email, or another support channel, we may use the information you provide to respond to your enquiry and assist with your order.

Please avoid sharing unnecessary sensitive personal information in social media messages.

Messages sent through third-party platforms may also be subject to those platforms’ own privacy policies and data practices.

If you submit photographs or videos to support an exchange or product complaint, we will use them to assess and handle your request and for related recordkeeping where necessary.

International Data Transfers

DAHAB operates as an online jewelry brand based in Pakistan. Some website, hosting, analytics, communication, or other service providers may process information using systems located outside Pakistan.

Where personal information is transferred to or accessed from another country, we will take steps appropriate to the circumstances and any applicable legal requirements.

The location and processing arrangements of our service providers depend on the services actually used by DAHAB.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website technologies, service providers, or applicable legal requirements.

The latest version will be published on this page with its updated date.

We encourage you to review this page periodically so you remain informed about how we handle personal information.

Where required by applicable law, we will provide additional notice or obtain consent for material changes to our data practices.

Contact DAHAB About Privacy

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us through our official support channels.

When contacting us about an order, please include your order number where relevant. For requests involving personal information, we may need to verify your identity before proceeding.

Thank you for trusting DAHAB. We value your privacy and are committed to providing a thoughtful, transparent shopping experience.